Some useful information

WHAT PAYMENT METHODS ARE ACCEPTED.

We accept Visa and Mastercard credit cards.

I'VE ALREADY PAID FOR THE ORDER BUT IT HASN'T BEEN SHIPPED YET. 

Your purchase is debited after verification of the availability of the Products and close to shipment’s date . Made-to-Order products require payment in advance and you will be debited when placing your order.

I'VE CANCELLED THE ORDER BUT I HAVEN'T RECEIVED MY CREDIT. 

If the order has never been shipped and you cancelled it before shipping, the amount has not been debited to your credit card but only authorized by your bank.

IS IT POSSIBLE TO ORDER BY PHONE OR BY E-MAIL

If you would like to place your order by phone or simply need support on purchasing online, please contact our Customer Service + 39 055 23 02 176 for assistance. Alternatively, you can contact us by email at the following address: customercare@ilborgo.it

I'VE SEEN A PRODUCT WHICH IS OUT OF STOCK. WILL IT ARRIVE IN FUTURE? 

It is possible that an item not in stock will be replenished. We invite you to periodically check the actual availability of the products and to contact our Customer Service for further information.

CAN I EXCHANGE A PRODUCT? 

We are unable to process exchanges at this time. You may return for a full refund and place a new order. Shipment charges, if applied to your order, will not be refunded.

I'D LIKE TO CANCEL /MODIFY MY ORDER. 

Please contact Customer Service for any cancellation/modification requests as soon as possible. We will do our best to accommodate any modifications to orders where possible, however, we are unable to fulfil your request if order has already been processed and packed.

CAN I PLACE THE ORDER IN THE NAME OF MY COMPANY? 

No, we do not issue invoices to companies as the orders are for final customers only. You may use your company address for delivery.

IS IT POSSIBLE TO GET A TAX FREE REFUND FOR PURCHASES ON THE WEBSITE? 

No, it is not possible to request Tax Free for products shipped within countries sharing the same customs regulations.

TO WHICH COUNTRIES DO YOU SHIP?

Shipments are possible to the following destinations:

  • Italy, Vatican City, San Marino, EU member states (Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Irlnada, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary);

  • Liechtenstein, Monaco, Kingdom of the Rhine, Switzerland;

  • Saudi Arabia, Australia, Canada, China, South Korea, Japan, Hong Kong, Israel, Qatar, U.S.A.

The shipping address and billing address must be within the same country.

WHICH FORWARDER WILL DELIVER MY ORDER? 

Your order will be delivered by primary couriers.

HOW LONG WILL MY ORDER TAKE TO ARRIVE? 

This depends on the type of delivery chosen. Usually 3-5 days for standard shipment. Delivery times are to be considered valid once the availability of the product is confirmed and you receive our shipment advice by e-mail.

Due to current situation deliveries may experience delay. You will receive an email when your order will be shipped.

HOW MUCH DOES STANDARD DELIVERY COST? 

Standard delivery is free of charge to most destinations. Some destination (Saudi Arabia, Australia, Canada, China, South Korea, Russian Federation, Japan, Hong Kong, Israel, Qatar, USA) has an additional charge of € 25,00.

HOW CAN I TRACK MY ORDER/SHIPMENT? 

You will receive a shipment advice by e-mail containing a link to the tracking information.

I'D LIKE TO CHANGE THE SHIPPING ADDRESS ON MY ORDER. 

If the order is not already packed, please contact Customer Service for further information.

HOW MUCH TIME DO I HAVE TO RETURN A PRODUCT?

You may return your product within 14 days as indicated in the terms and conditions on the website. Please note, made-to-order products are final sale and cannot be returned.

HOW CAN I RETURN A PRODUCT? 

Contact our Customer Service to activate the return procedure. All the information is contained in the Return Form, found inside the packaging of the Products. The related costs are borne by Il Borgo Cashmere if made with our courier, otherwise the costs and related risks will be borne by the Customer. For non-European destinations, the shipping costs for the return of the Products will be charged to the Customer.

For further information on the conditions for exercising your right to return, please see our  Terms & Conditions. 

HOW WILL MY RETURN PRODUCT BE CREDITED? 

The amount of your return will be credited to the payment method used for the original purchase within a maximum time of 30 days once the return is received in our warehouse, checked and processed. When your return has been accepted, your refund will be issued and you will receive a confirmation e-mail. Any shipping charges will be excluded from the refund. Il Borgo Cashmere is not responsible for any delays incurred by the banking circuit.

IF I RETURN A PRODUCT, ARE THE SHIPMENT COSTS REIMBURSED? 

Your credit card will be credited with the amount relative to the products purchased. Shipment costs, if applied, will not be reimbursed.


Dove siamo

Abbiamo una rete di negozi internazionale...

Flagship Store

Via Tosinghi 46/R, 50123 - Firenze

+39 055 2302176

Factory

Via Del Bagnone 10, Loc. La Torre 50032 - Borgo San Lorenzo

(+39) 055 845 9410

Outlet

Via Del Bagnone 10, Loc. La Torre 50032 Borgo San Lorenzo

+39 055 845 9410

Show-room

Via Santo Spirito, 20121, Milano

(+39) 055 845 9410
Tavola disegno 1 copia 9Tavola disegno 1 copia 2Tavola disegno 1 copia 3Tavola disegno 1 copia 5Tavola disegno 1 copia 4Tavola disegno 1 copia 8Tavola disegno 1Tavola disegno 1 copia 7Tavola disegno 1 copia