The Customer has the right to withdraw, in whole or in part, each Order, without any penalties and without having to specify the reasons thereof, by and no later than 14 days from the day the Products are received. After such 14-day term, the Order may no longer be withdrawn.  

In case of exercise of such right to withdraw for a purchase performed through the Website, the Customer must return, within the above period, the Products to Il Borgo Cashmere, handing them to a courier together with the return form (hereinafter, “ Return Form ”) included in the Products package, duly filled out.  

In any case of exercise of the right to withdraw, the Products must be in their original state and packaging, with their tag still attached (where applicable).

With the exception of customers residing in one of the states indicated pursuant to art. 7.4, to return the Products the Client may use the courier indicated by Il Borgo Cashmere, and in this case all shipment costs shall be borne by Il Borgo Cashmere. All the information is contained in the Return Form, found inside the packaging of the Products. It is understood that the Client may use other couriers, and in this case all shipment costs shall be borne by the Customer. In the latter case all transport risks shall be borne by the Customer.  

For returning Products purchased by Customers residing in one of the States indicated pursuant to art. 7.4, all shipment costs shall be borne by the Customer. In the latter case, the Customer is free to contact the courier of his choice, assuming all the transport risks.

If the right of withdrawal is not exercised as above indicated, Il Borgo Cashmere shall not accept the returned Products, and send the Products back to the Customer at their expense.

Should the right of withdrawal be validly exercised, Il Borgo Cashmere shall re-credit the amounts charged for the Products being returned – net of any shipment costs – as quickly as possible, and in any case within 14 days of the date of receipt of the Products.

The above amounts shall be considered reimbursed within the prescribed term when they are re-credited with value date not preceding the expiry of said 14-day term. Il Borgo Cashmere may not, in any case, be deemed liable for any delays in the actual re-credit which may be attributable to the Banking Institution and/or the provider of the credit card used to purchase the Products.