Il Borgo Cashmere undertakes to process each confirmed Order within 24 working days, starting on the working day following the day in which the Client transmitted the Order. During seasonal sales and when the company is closed, the delivery times indicated above may be delayed.

 As soon as the Products are dispatched, the Client is informed via e-mail.

The Customer Care Office is available to Customers to provide assistance as to the Order status and for any issues relating to shipment or delivery. The service, nonetheless, may suffer delays and/or interruptions during the periods in which the company is closed.

The Customers must check the Products immediately upon delivery, to confirm their compliance with the Order, ensure that none of the ordered Products are missing, and report any manifest defects in the Products.

If the Customer has signed the delivery slip without reservations, the Customer may not move any claims at a later time, without prejudice to the provisions of Article 9 relating to hidden defects.

The delivery fees are shown, together with all the other costs relative to the purchase, upon conclusion of the procedure to fill each Order, and before the final confirmation.  

Unless otherwise specified in the Order, all delivery fees are determined on a flat-rate basis, and shall be charged as indicated below:

Shipments in Europe are intended exclusively to the following destinations: Liechtenstein; Principality of Monaco; UK; Switzerland.

Shipments in the Rest of the world are intended exclusively to the following destinations: Saudi Arabia, Australia, Canada, China, South Korea, Russian Federation, Israel, Japan, Hong Kong, Quatar, U.S.A.